Datasets

This data is taken from table number 5-5 from page 98 of the report The number of calls answered by the customer contact center by service type - 2020.

This data is taken from table number 5-4 from page 98 of the report The number of responses from experts of the customer contact center - 2020.

This data is taken from table number 5-3 from page 98 of the report The number of voice messages received with the experts of the customer contact center - 2020.