Datasets

This data is taken from table number 15 from page 41 of the report The number of services received from the IVR of the customer communication center by type of receipt - 2019.

This data is taken from table number 14 from page 41 of the report The number of responses from experts of the customer contact center - 2019.

This data is taken from table number 13 from page 41 of the report The number of voice messages received by the customer contact center - 2019.